Registration Team Manager (Ohio Valley Region)

Position Summary

The primary function of the Registration Team Manager position is to provide excellent customer service to guests as they register for SpringHill events.  The OVR Registration Team Manager works closely with the Indiana Resident Camp Director and the Michigan Registration Department to organize summer offerings, coordinate housing, manage and constantly improve the customer interface experience.

Principal Duties and Job Functions

• Lead the SpringHill Registration Team for the INON location including the Part Time Registrar as well as the Summer Registration Assistant
• Manage Registrars and accomplish results by communicating job expectations, planning, monitoring, assigning responsibilities, and appraising job results
• Maintain a high quality of customer service by analyzing, designing and enforcing procedures and policies
• Oversee Registration with on-line registration software including Summer Camp programs and Programmed Retreats
• Lead the Customer interaction experience on the phone including managing all Summer season and off-season receptionists
• Assure Customer satisfaction
• Assist in the training of OVR Day Camp Administrators and provide support for them during the summer season including managing incoming Day Camp paperwork and answering Day Camp related phone calls
• Lead the Opening and Closing Day Summer Camp experience at INON including assigning housing, preparing necessary check in and check out paperwork, leading the pre-registration charge, and casting the vision to summer staff
• Manage all pre-arrival details for Programmed Retreats including registration, welcome packets, customer calls, housing assignments, email correspondence and check in
• Manage Summer Camp waitlists, problem solving as needed to assure maximum camper enrollment
• Manage and process all incoming paperwork including registration forms, scholarship applications, and camper health forms
• Generate and analyze reports to provide Leadership Team with requested details about enrollment
• Work with the Development Team to identify scholarship campers and enroll them for the summer season.
• Support Marketing and Development Team by reviewing and updating website, promotional materials, and mailers
• Work with software vendors and all levels of SpringHill staff to continue to improve how registration and database software works for SpringHill. Creatively identify appropriate internal system process changes, where appropriate, to maximize software effectiveness and efficiency. Coordinate cost effective modifications of software with vendors and staff. This function is to be seen mainly as an assistant with the main leader of this function being the MI Registration Team Manager

Experience and Qualifications Requirements

Knowledge Skills and Abilities 

• Bachelor’s Degree required
• Commitment to the Mission and Ministry of SpringHill
• Proven Customer Service Skills experience preferred
• Excellent written and verbal communication skills are required.
• Proven Team Leadership
• Project Management Experience
• Computer Proficiency 

Personal and Professional Characteristics 

• Commitment to the Mission and Ministry philosophy of SpringHill
• Active and growing in personal faith journey

 Working Conditions and Physical Requirements

•   Must be able to lift, bend, and twist
•   Ability to push and pull loads
•   Must be able to lift frequently up to 35 lbs, occasionally 35-100 lbs with   assistance
•   Good eye-hand coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

About SpringHill

SpringHill is a Christian non-denominational organization that exists to present the life-changing message of Jesus Christ to children, teens and young adults and to be His agent of change. We see this fulfilled through our mission, which is to glorify God by creating life-impacting experiences that enable young people to know and grow in their relationship with Jesus Christ.

We are committed to serving families in Evart, Michigan, and Seymour, Indiana at our summer camp locations and in major metropolitan areas including Michigan, Indiana, Ohio, Illinois, Kentucky and Wisconsin at our day camp locations. As we experience growth in our ministry, we are seeking people who can bring experience, knowledge, energy and a passion for Jesus to key roles in reaching kids for Christ.

In addition to the mission, SpringHill holds a number of values that influence the way we think and do ministry. We are about Jesus and his message of grace, hope and love. We are committed to the spiritual and personal growth of children, teens, and young adults. We possess a passionate commitment to be relevant. This translates into the integration of faith and fun, diversity in programming and a resolve to meet and engage every child at their level of maturity and development. We are committed to only do ministry in the context of personal loving and caring relationships. This is why we expend a great deal of time and energy finding, developing, and retaining people who relate to others in such a manner. We also offer a competitive salary and comprehensive benefit package for our staff to meet their personal needs while serving in vital ministry roles. In addition, we are committed to exceed expectations and provide exceptional experience, service and value to our guests. We are always learning and growing, and as a result of this, change is a part of our fabric.