IT Senior Support Specialist
Bible League International is seeking candidates for a Senior Support Specialist for our Crete, Illinois office. Bible League International serves the under-resourced Church globally through the provision of Bibles, biblical resources, and training to transform
lives worldwide through God’s Word.
Position Summary
The Senior IT Support Specialist will coordinate the technical support function for the IT Tech Services team as well as provide technical expertise, guidance, and support to users. The Senior IT Support Specialist will serve as the lead IT Technical Support
Specialists to ensure that all work assignments are being carried out on time and efficiently as well as providing technical support to the organization. The Senior IT Support Specialist will work closely with the IT Technical Services Manager to prioritize
work assignments and work on projects as directed.
Essential Duties
- Serve as team leader of the IT Support Specialists, ensure that all work orders are assigned to appropriate support specialist and done in a timely matter.
- Configure, install, and set up PCs and laptops (hardware, operating system, network connection, and appropriate software.)
- Provide hardware technical support for PC, laptop, and network users (trouble-shooting, client system maintenance, etc.).
- Provide software technical support (loading software, assisting with applications, e-mail, trouble-shooting, etc.). Install/relocate hardware, box and ship equipment and work with cabling.
- Work with the Cisco Call Manager and Unity voicemail system, as needed, to support staff requests for adds, moves, and changes or other programming as directed by the Technical Services Manager.
- Assist with maintaining hardware inventory information in the asset management software.
- Assist with and provide technical expertise over all audio/visual (AV) equipment, and provide support as needed. This will include set-up, operate, and take down AV equipment as needed throughout the organization, as well as provide post production support
of audio and video files.
Qualifications
- Must be a Christian, having a personal relationship with Jesus Christ. Must also agree with our Statement of Faith and conduct his/herself in a Christ like manner.
- At least 8 years of IT technical experience related to computer hardware and software support, networking, server administration and project management.
- Bachelor’s degree in a computer science or electrical engineering with a computer technology emphasis preferred.
- A+, Net+, and/or CCNP level certifications. Must have the ability to lead a technical team.
- Proven verbal and written communication skills and ability to work as part of a team.
- Ability to work independently and be self-motivated with a minimum of supervision; be highly organized and able to effectively prioritize responsibilities. Proven analytical and problem solving skills.
- Innovative thinker with knowledge of current IT technologies and how they might be used.
- Strong interpersonal skills with the ability to establish and maintain cooperative and effective working relationships with all levels of staff. Must have a customer service focus with a genuine desire to help users.
- Position requires mobility and agility in office environment to include standing, bending, climbing ladders, lifting and carrying up to 50 lbs. This position requires more physical activity than most office positions.
- Ability to work and communicate with difficult personalities. Ability to lead individual and group projects.
- Effective listening skills with positive attitude, trainable and coachable with strong work ethic.
- Ability to travel by land and air to other office locations within the USA or internationally as directed by the Technical Services Manager.
- Strong background with using and configuring Microsoft Windows 7 Professional, Windows 8/8.1, and Apple OSX operating systems for a Windows server environment.
- A strong background with using and configuring mobile operating systems such as Apple iOS, Android, Windows Mobile for the enterprise.
- Ability to administer server level services such as active directory and exchange for user management, setting of network security permissions, and network printer management.
- Experience with rebuilding a PC with regard to reloading an operating system, reloading appropriate software, and reloading data files.
- An understanding of Cisco hardware and experience with configuring Cisco ASA firewalls, switches, VoIP, telepresence, access points, and collaborations technologies.
- Working knowledge of network connectivity and IP addressing.
If you are interested in this opportunity, please email a cover letter and resumé to HR@bibleleague.org. Please include Ref. ID#2015-04-ITSS in the subject line. Thank you for your interest.
Pursuant to the Civil Rights Act Section 702, Bible League International has the right to and will only hire candidates who agree with Bible League International's Statement of Faith and profess Christ as their personal Lord and Savior.
