Customer Support Specialist

About Teva Pharmaceuticals:

Teva Pharmaceuticals is a global leader in the healthcare industry, dedicated to improving the lives of patients worldwide by providing access to high-quality, affordable medicines. We specialize in both generic and specialty medications, and our products help millions of patients across the globe. At Teva, we are driven by our mission to provide access to essential treatments while making a meaningful impact in healthcare.

Why Join Teva?

• Global Impact: Work for a company that’s committed to improving global healthcare access and outcomes.
• Work-Life Balance: Enjoy a fully remote position with flexible working hours.
• Career Growth: Teva is committed to your development with training, mentoring, and opportunities for advancement.
• Purpose-Driven Work: Be part of a team that serves a greater mission—making healthcare more affordable and accessible worldwide.

Role Overview:

As a Remote Customer Support Specialist at Teva Pharmaceuticals, you will play a key role in ensuring that our patients, customers, and healthcare providers receive exceptional service and support. You will be the first point of contact for inquiries, providing timely and effective solutions to their needs. This is a remote, full-time position offering an opportunity to work from anywhere.

Key Responsibilities:

• Customer Support: Respond to inquiries from patients, healthcare providers, and other customers via phone, email, or chat. Resolve issues promptly, providing accurate information and ensuring customer satisfaction.
• Product Knowledge: Become an expert in Teva’s product portfolio, including generic and specialty medications, to provide informed support and guidance.
• Problem Solving: Troubleshoot and resolve customer concerns related to medication access, product orders, billing inquiries, or any other related issues.
• Documentation: Record all customer interactions accurately in the CRM system, ensuring that all issues are tracked and resolved in a timely manner.
• Collaboration: Work closely with internal teams, including sales, technical support, and patient services, to address customer needs and escalate more complex issues when necessary.
• Continuous Improvement: Offer feedback and suggestions on improving processes to enhance customer experience and operational efficiency.

What We’re Looking For:

• Experience: 1-3 years of customer service or support experience, preferably in healthcare or pharmaceuticals. Prior knowledge of Teva's products is a plus.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to engage with customers in a friendly, professional, and empathetic manner.
• Problem-Solving: Strong critical thinking skills with the ability to resolve issues effectively and efficiently.
• Tech Savvy: Comfortable using CRM systems, ticketing software, and other digital tools. Familiarity with virtual meeting platforms and remote work tools.
• Self-Motivation: Ability to work independently in a remote environment, managing your time and responsibilities efficiently.
• Passion for Service: A customer-first mindset and a passion for helping others, especially in the healthcare sector.

Why You’ll Love Working at Teva:

• Fully Remote Position: Work from the comfort of your own home, with flexible hours that allow for a better work-life balance.
• Competitive Salary & Benefits: Teva offers a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and professional development opportunities.
• Inclusive Culture: Join a diverse, inclusive, and collaborative team that values your contributions and encourages open communication.
• Meaningful Work: Be a part of Teva's mission to make healthcare more accessible and affordable for millions worldwide, knowing your work makes a difference.

How to Apply:

If you’re ready to take on a rewarding role that offers growth, flexibility, and the chance to contribute to a greater mission, apply today! Simply submit your resume and a brief cover letter explaining why you are the ideal fit for the Remote Customer Support Specialist position at Teva Pharmaceuticals.

Teva Pharmaceuticals is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to hearing how you can contribute to our team!